The Revenue Division is responsible for the collection of all amounts due the city for governmental services including: water, sewer, yard waste collection fees, stormwater, loans, assessments, invoices, inspection fees, business licenses, contractor bonds and parking tickets.
Payment Quick Links
Or you can pay your water and/or stormwater bill by telephone 336-727-8000
- Parking Ticket Collections 336-727-8000
- General Collections and Inspection Permits 336-747-6953
- Assessment and Mortgage Collections 336-747-6956
- Invoice Collections 336-747-6957
- Contractor Bond Collections 336-747-6954
Or you can contact the Revenue Division at 336-747-6958
or visit our Staff Page.
Returned Check Policy
If payment of your check is refused due to insufficient funds (including uncollected funds) or because you have no account at that bank, we will electronically debit your bank account for the amount of the check.
Additionally, if payment of your check is refused, your bank account will be charged a processing fee in the maximum amount allowed by state law each time your check is presented for payment.
Credit Card Acceptance
The City of Winston-Salem accepts debit and credit (“bank”) card payments for a wide variety of goods and services. The City absorbs the card company and banking fees without charging the customer a convenience fee in order to encourage the use of internet and other electronic forms of payment.
The City will only accept bank card payments up to a total of $7,000 in any thirty day period for utility bills, storm water bills, inspections, permits, business licenses, property assessments, mortgages, parking tickets, yard cart sticker/bins and all other general billings for City services. A limit of forty-five transactions per bank card per thirty day period will apply and transactions less than $5 will not be processed.
Checks and cash are acceptable forms for payment.
All payments can be mailed to the following address:
City of Winston Salem
PO Box 2756
Winston-Salem, NC 27102-2756
Water/Stormwater Bill Payments can be mailed to this address:
City of Winston-Salem Revenue Collections
P O Box 580055
Charlotte NC, 28258-0055
Payments can also be made at the locations listed below:
Bryce A. Stuart Municipal Building
100 E. First Street, Suite 121
Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday
Drive-through access and night depository are located at this location for customer convenience.
100 E. First Street, Winston-Salem, NC 27101
Black-Phillips-Smith Government Center
2301 North Patterson Avenue
Hours: 9:00 a.m. to 5:00 p.m., Monday through Friday
Customer drive-through access is also available at this location for customer convenience.