The city's Risk Management division is responsible for the assessment and control of claims, insurance and self-insurance programs and policies/procedures related to employee and workplace safety. The Risk Management Division consists of three programs:
Visit the Staff Page to learn how to contact our Risk Management staff members.
Frequently Asked Questions
Question: How does a citizen file a damage claim against the city?
Answer: If you feel the city is responsible for personal injury or property damage, you may call the Risk Management office to file a claim. Please be prepared to provide: date, time and place of the alleged loss, brief description of the circumstances, and names and numbers of witnesses, if available.
Question: What happens to a claim after it has been filed?
Answer: A Claims Adjuster will review the claim and any additional supporting documentation. After the claim is reviewed, you will be contacted via mail or phone by Risk Management staff. The city's' policy and procedures only allow the approval of claims in which the city is negligent.
Question: Is the city responsible for vehicle damage resulting from a pothole, manhole and/or other road hazards?
Answer: The city is not legally liable for damages in these types of cases. This type of incident is considered a road hazard in the State of North Carolina, the city is not liable. Unless the city had prior knowledge of the pothole and/or any other hazard existing in the roadway and failed to correct that problem within a reasonable amount of time. This type of damage is usually covered under the Collision Coverage of your personal automobile policy.