Billing Questions

Notice: Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays, which have resulted in billing cycles of 75+ days. If your balance due is higher than expected, examine the "Days" column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding! For more information, contact CityLink Online or call 311 or 336-727-8000.

For questions or comments about your water bill, please call 336-727-8000 or e-mail .

For all of your questions regardingĀ stormwater, please call 336-727-8000, 336-747-7480 or email .

You can pay your water/stormwater bill online. Visit the Pay Bills page to learn how.

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